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Policy and FAQ

Shop Policies and Frequently Asked Questions

Hello and Welcome!

How can I purchase a piece?

Scheduled updates will be announced and advertised throughout the year. These updates consist of all new work and pieces are available on a first come first serve basis. They will be previewed beforehand on my instagram page (@jennypumpy). Some pieces sell very quickly- I recommend creating an account, logging in, and being on the site just before the scheduled time. If you have a question about a specific piece please feel free to send me an email at jennypumpy24@gmail.com

Can I reserve a piece before an update?

Unfortunately no, I can not reserve pieces. To give everyone a fair and equal chance no pieces will be held or sold before updates.

Refunds/resizes/repairs:

Due to the nature of a small business providing handmade goods we do not issue refunds. Please read the description of the item thoroughly before purchasing. All sales are final. 

I can not resize items unless stated otherwise in the description. When ordering a ring please be sure of your size before purchasing. Your local jewelry retailer will be happy to size you at no cost!

Handmade jewelry is created with extra love and should be cared for with the same! Pieces are delicate and fragile. If a piece is dropped, submerged in water, or damaged at the fault of the wearer a repair or replacement can be made for a cost. Although I spend extra time ensuring your package will arrive safely accidents do happen! If you receive a damaged piece please take photos immediately and send me an email. 

 Do you offer payment plans?

Yes! Payment plans are accepted for orders over $150 in cost. The cost of your order will be split into 2-3 equal payments. Payments will not be split more than 3 times. They are to be payed every 2 weeks through my site, paypal, or venmo.